Shipping policy

Where We Ship

We currently ship within the United States only, including all 50 states.

We do not ship internationally at this time. If you're outside the US and would like to know when we expand, contact us at support@yoohumi.com.

Order Processing

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays are processed on the next business day. During promotional periods, processing may take slightly longer — we'll let you know by email if that happens to your order.

Delivery Times

Free Standard Shipping — 2–5 business days after dispatch

Total time from order to delivery is typically 3–7 business days.

Shipping is free on all orders. There are no minimum spend requirements and no surcharges at checkout.

Delivery estimates are not guaranteed. Carrier delays, weather, and peak seasons can affect transit times.

Deliveries to Alaska, Hawaii, and remote ZIP codes may take a few days longer than the estimates above.

Sales Tax

Applicable sales tax is calculated and displayed at checkout based on your shipping address.

Order Tracking

Every order ships with tracking.

Once your order is dispatched, you'll receive an email containing your tracking number and a link to follow your parcel. Please allow 24–48 hours after dispatch for the first carrier scan to appear.

If you haven't received a shipping confirmation within 3 business days of ordering, check your spam folder and then contact us at support@yoohumi.com.

Incorrect Address or Failed Delivery

Please double-check your shipping address at checkout.

We cannot be held responsible for parcels sent to an address entered incorrectly by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery.

If you notice an error in your address, email us at support@yoohumi.com as soon as possible. We can usually correct it if the order hasn't yet been dispatched.

Lost or Damaged Parcels

Please inspect your order on arrival.

If your order arrives damaged, or if tracking shows no movement for more than 7 business days, contact us at support@yoohumi.com within 7 days of the expected delivery date. Include your order number and, for damage, a photo of the item and packaging.

We'll investigate with the carrier and arrange a replacement or a full refund.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@yoohumi.com. Please note that returns will need to be sent to the following address: 119 - 24, St Andrew's St, Dublin 2, D02 C966, Ireland.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@yoohumi.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns gift cards items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yoohumi.com.